General Rental Terms and Conditions 2024
Dear customer,
From the beginning of the procedures to reserve a camper (motorhome), the following rental conditions apply and become part of the camper vehicle rental contract that will be formalized between both parties: Xavier Altimira Gómez, from now on VANDÀLIC VAN (lessor) and you, from now on “client” (lessee).
We ask you to read these commercial conditions carefully as they are of unavoidable application.
1. Scope of application, content of the contract and applicable law
1.1. Only the following General Terms and Conditions of Vandàlic Van are valid. Conditions of the customer that differ from or are contrary to the General Terms and Conditions of Vandàlic Van shall not be accepted. The latter shall also apply if Vandàlic Van rents the camper van to the customer without reservation, even if the customer’s conditions differ.
1.2. The object of the contract concluded with the client is solely the delivery of the camper van and, where applicable, any extra or optional accessories offered by Vandàlic Van and reserved by the client beforehand.
1.3. At the moment of delivery of the vehicle, a rental contract will be formalised between the client and Vandàlic Van, which will be governed exclusively by Spanish law, by the general conditions hereto and by the special conditions agreed between the parties. The client will organize his own trip and use the vehicle under his own responsibility. The rental contract will be limited to the duration agreed by the parties. A tacit extension of the rental contract for an undetermined period due to continuous use is excluded.
1.4. All agreements between Vandàlic Van and the customer shall be made in writing, whether by telematic means, by post or in person.
2. Minimum age and authorised drivers
2.1. The customer must be at least 25 years of age and hold a valid class B driving licence for more than two years or the equivalent national licence. If the customer is not a resident of the EU, he must hold a valid international driving licence for this type of vehicle.
2.2. If, at the time of delivery of the camper van by Vandàlic Van, the customer does not have the driving licence that corresponds to the rented vehicle or the documentation presented is false or inaccurate, it shall be considered for all purposes that the customer has not come to collect the camper van, and the conditions for cancellation of the binding reservation by the customer contained in section 3.2. of this document shall apply, without the right to compensation or refund of any kind.
2.3. Only the client and the drivers mentioned in the rental contract and who meet the conditions set out in paragraph 2.1 of this document may drive the vehicle. At the time of booking the vehicle, the named driver is obliged to send Vandàlic Van a valid copy of the following documents:
a) National Identity Card (DNI), failing that a passport,
b) European driving licence, or failing that, an international driving licence. The originals of these documents must be presented when the vehicle is collected. All authorised drivers will have personal responsibility for any legal infraction that may be incurred during the rental period. The client expressly authorises Vandàlic Van to charge the financial consequences of any personal offence committed during the rental period to his credit card within the following twelve months.
3. Book
3.1. Reservations will only be binding after confirmation by Vandàlic Van and subsequent payment by the customer of the 50% deposit, according to section 3.2. and exclusively for vehicle categories, not for vehicle makes or models. This also applies even if a specific model is given as an example in the vehicle category description. Vandàlic Van is obliged to offer a vehicle of the selected category. In the event that the reserved vehicle is not available due to circumstances of force majeure, Vandàlic Van reserves the right to replace the vehicle with an alternative without prior notice. The alternative vehicle will be as similar as possible to the vehicle initially reserved. Vandàlic Van will reasonably determine whether and to what extent the customer shall be compensated if the vehicle is replaced.
3.2. In order to make and confirm the reservation, the client must pay a deposit of 50% of the total amount of the rental price at the time of booking by means of a payment gateway on the website. Once Vandàlic Van has verified that this payment has been made, it will send written confirmation of the reservation. From this moment on, the reservation will be binding for both parties. In the event that the client does not make this payment, it is understood that no reservation has been made by the client, which exempts the company Vandàlic Van from any responsibility. If the customer cancels the binding reservation, the customer must pay the following cancellation fees calculated from the first confirmed reservation:
– If notified within 30 days of the start of the rental, 100% of the amount paid will be paid.
– If notice is given between 30 and 16 days before the start of the rental, 50% of the amount paid will be paid.
– If you communicate less than 16 days before the start of the rental, nothing will be paid.
3.3. It is possible to change the date of your rental only once. To be valid, you must give at least 25 days notice of the change. The new date must be informed at the time of the change and it must be within 12 months from the first day of the original rental. This service will be subject to availability of the vehicle for the new date selected.
4. Prices and duration of the rental
The price of the camper van rental and the minimum rental period during the different seasons of the year are derived from Vandàlic Van’s current price list at the time of booking. Depending on the rental days reserved, the prices shown in the list for the corresponding season will be valid. For each rental, a single fixed amount will be charged for the services provided.
4.2. The rental prices of the optional accessories are derived from Vandàlic Van’s price list in force at the time of formalising the reservation and which the client expressly declares to know and accept
4.3. The minimum rent is two (2) nights and maximum thirty (30) nights.
4.4. The corresponding rental prices include 21% VAT, fully comprehensive insurance with excess (the maximum amount to be paid by the client will depend on the insurance package contracted, 600 euros with the BASIC insurance and 300 euros with the PLUS insurance. See below para. 11) and road assistance in case of breakdown. The mileage will be unlimited in any case.
4.5. The rental period begins with the collection of the camper van by the customer at the agreed time and place and ends with its delivery by the customer at the agreed time and place.
4.6. If the camper van is returned after the agreed rental period has elapsed, the customer will pay Vandàlic Van the amount of 50€ per hour of delay, however, the maximum price for each day of delay will be 250€. The customer shall bear all costs due to a delay in the delivery of the vehicle and in particular those costs arising from the fact that another customer or another person asserts his or her rights against Vandàlic Van as a result of the said delay. If you wish, you can contract the late delivery service that you will find in the “Accessories/Services” section, for a value of 25€ if the return is made between 6pm and 10pm, or for a value of 45€ if the return is made between 10pm and 12pm, provided that there is availability of the vehicle and that you communicate it 12pm in advance if you have not contracted these options at the time of booking.
4.7. If the vehicle is returned before the end of the contracted rental period, the full contractually agreed rental price must also be paid, without Vandàlic Van being obliged to return any amount to the client.
4.8. The camper van is delivered with a full tank of fuel and must be returned as such. Otherwise, Vandàlic Van will charge the client the amount of fuel missing until the tank is filled, plus 25 euros for the management costs. All fuel and maintenance costs during the rental period will be charged to the customer. The fuel of the Volkswagen and Peugeot Rifter vehicles is only DIESEL (the use of BIODIESEL is excluded, expressly prohibited), so all expenses incurred as a result of not using the appropriate fuel in each case will be the customer’s responsibility.
4.9. To return the vehicle to a place other than the pick-up point, a special agreement will be required with VANDÀLIC VAN and the payment of the amount corresponding to this service will be agreed upon before the pick-up of the camper van.
5. Payment conditions and deposit
5.1. The price of the camper van rental foreseen according to the dates of reservation, will be paid 50% at the moment of formalizing the reservation and the remaining 50% at the delivery of the vehicle. We only accept payments by credit card and/or cash. All payments made by clients as well as returns will be made in EUROS (euros).
5.2. On collection of the vehicle, the client must pay the amount of the excess, depending on the insurance contracted (600 EUR with BASIC insurance or 300 EUR with PLUS insurance), in cash or by credit card (Visa or Mastercard), as a deposit and as a guarantee of faithful compliance with the obligations of the rental contract. See scope and limitations of insurance SECTION 11. Prior to the delivery of the vehicle, both parties will sign the vehicle rental contract in accordance with the special conditions of the validly made binding reservation and in accordance with these general rental conditions, which must be expressly accepted by the client as an integral part of the contract. The non-acceptance of these general conditions by the client at that time shall be understood as a termination of the binding reservation, and therefore section 3.2 of this document shall apply.
5.3. The return of the deposit will be effective from forty-eight (48) working hours after the return of the vehicle and after the vehicle has been examined by a person in charge of the company Vandàlic Van, who, in the event of damage due to misuse or lack of any of the elements of the delivery inventory, will decide on the amount to be paid by the client. This amount will be deducted from the deposit, and the customer will accept to pay the difference if the cost of the damage exceeds the value of the deposit. If it is not possible to assess the damage immediately, Vandàlic Van will have 60 days to make the settlement and return the deposit if appropriate or claim the difference between this and the cost of the damage. In the event of a
In the event of a claim, the amount of the excess of the comprehensive insurance will also be deducted from the deposit. In the event that the customer has to be compensated for the rental price paid in advance, this amount will be refunded together with the deposit.
5.5. The deposit will be used to cover the cost of any loss or damage to equipment, accessories, extras, repairs or negligent damage to the vehicle.
5.6. The customer expressly undertakes to pay Vandàlic Van:
– Any additional charges that may arise if the vehicle is left somewhere else or in another city, as long as this is not stated in the rental contract.
– The amount of all kinds of fines, judicial and extrajudicial expenses derived from any traffic violation or any other kind, which are directed against the vehicle, the client or Vandalic Van, derived from this rental contract.
– In the event that the client is to blame for the vehicle being held or seized, all expenses will be charged to the client, including the loss of earnings of Vandàlic Van during the time the vehicle is immobilised.
– Expenses incurred by Vandàlic Van (including lawyers’ and solicitors’ fees) in claiming the amounts owed by the customer under this contract.
– The vehicle is covered by a comprehensive insurance with an excess (not including the personal effects of the renter and any accompanying persons).
– In case of accident or theft, the renter will be responsible for the maximum amount of the excess, according to the insurance contracted, (600€ with the BASIC insurance or 300€ with the PLUS insurance). The rest would be assumed by the insurance.
– All those damages caused to a third party or to Vandàlic Van not covered by the insurance of the vehicle and which are economically evaluable at that time, without prejudice to the provisions of section 5.4.
5.7. If the customer is in arrears with his payments, interest will be charged for late payment in accordance with the legal provisions in force.
6. Delivery and return of the vehicle
6.1. Before commencing the journey, the customer is obliged to follow the operating instructions for the camper van given by Vandàlic Van’s technical staff at the point of delivery. A delivery report (Check-In) will also be drawn up describing the state of the vehicle and the inventory on board, which must be signed by both parties. Vandàlic Van may refuse to deliver the vehicle until the vehicle’s driving instruction has been carried out.
6.2 A set of vehicle keys and other doors/locks will be handed over to the client. These must be returned on delivery of the camper van and in the event of loss or theft of these, the client will be responsible for the amount of 250€ for replacement plus shipping if necessary.
6.3. When returning the vehicle, the client is obliged to carry out a final check of the camper van together with the employees of Vandàlic Van. A return certificate will be drawn up (Check-out), which must be signed by both parties. Any damage not included in the delivery note, but detected when the vehicle is returned, will be charged to the customer and will be deducted from the deposit. See scope and limitations of insurance SECTION 11.
6.4. As a general rule, vehicle deliveries will be made from Monday to Sunday, from 4pm to 8pm; returns will be made from Monday to Sunday before 6pm. The times shown on the rental contract will be considered as agreed.
6.5. Delays in the return, will be penalized at a rate of 50.00 euros per hour of delay (however, as a maximum for each day of delay the price will be that corresponding to 3 days). In case of unauthorized delay, after 4 hours of default, the contract will be terminated and it will be understood that there is theft, theft of the vehicle, so the lessor may make the corresponding complaints and legal actions to the Police and Authorities. The causes that the lessee alleges of force majeure do not exempt him/her from returning the vehicle on the agreed date and time or from having to pay compensation for the damages that the return brings about outside the agreed period.
6.6. If the client wishes to extend the rental period, he must request this from Vandàlic Van at least 24 hours before the end of the contract. The possible confirmation of the extension will be subject to the availability of the vehicle, and Vandàlic Van will not assume any previous commitment.
6.7. Any alteration to the rental dates must be previously authorised by Vandàlic Van. Failure to comply with this condition will entitle Vandàlic Van to take charge of the vehicle or request it in court. Vandàlic Van reserves the right to obtain the return of the vehicle, at any time during the term of the rental contract, if its use contravenes the provisions of the contract or these general conditions.
6.8. When returning the vehicle at the end of the rental period, in which the client is not present at the inspection of the vehicle for reasons attributable to him, and damages to the vehicle are found, the client accepts the assessment of the damages resulting from the inspection carried out by the personnel of Vandàlic Van.
6.9. It must be returned with the same level of petrol as it was at the time of collection. The waste water tank must be emptied, as well as the portable toilet if it was rented. The Camper must be returned in clean condition. If the vehicle is not returned in the same condition as it was delivered to you, the following additional charges will apply: Without exterior cleaning: 30€. *Without interior cleaning: 40€. Smoke smell or other substances: 150€. Stains on the upholstery: 50€. Use chemical toilet and return dirty: 70€. Fill the water tank with another liquid or fuel: 100€. Fill the fuel tank with another liquid or fuel: 600€. Lost keys or Camper documentation: 150€. Odour or pet hairs: 100€. If you wish, you can contract the full cleaning service, worth 50 euros, which you will find in the “Accessories/Services” section. This service must be contracted and paid for at the time of formalising the contract.
6.10. Filling the drinking water tank with diesel or other fuel, or the diesel or petrol or Adblue tank, as the case may be, with water or other fuel (including BIODIESEL), will imply, in addition to the deposit paid, to assume the TOTAL COST OF THE REPAIR, according to the estimate provided by the official VW workshop.
IMPORTANT: Please remember that after the return of the vehicle by you, we have a short time to prepare it for the next customer. If you return it late, you would not like to be the next customer.
7. Prohibited uses, maintenance and protection obligations
7.1. The customer acknowledges that he receives the vehicle in perfect mechanical condition, provided with the necessary documentation and with the appropriate tools, tyres and accessories and undertakes to keep it in good condition. He also undertakes to respect at all times the obligations and limitations described in the current Highway Code and is obliged to:
1. Not to allow other persons to drive it other than himself or those expressly authorised.
2. Not to carry more passengers than those specified in the vehicle documentation.
3. Not to rent or transport persons for commercial purposes and any other use not included in the contract.
4. Not to transport any type of merchandise, drugs, toxic, inflammable or explosive products or to light or use candles inside the vehicle.
5. Not to cede its use to third parties for free or profit and not to assist criminals.
6. Not to commit crimes, even if they are only punished according to the legislation in force at the place of the crime.
7. Not to drive the vehicle in inferior physical conditions due to alcohol, drugs, fatigue or illness, use of medicines, etc.
8. Not to drive off the road or on any unsuitable terrain, nor to participate with the vehicle in sporting or endurance events, races or other events that could damage it.
9. Do not use it to push or tow other vehicles or trailers.
10. Do not unseal or tamper with the odometer, and you must immediately inform Vandàlic Van of any damage to it.
11. It is expressly forbidden to travel to any country that is not covered by the green card or is in a war or warlike situation. If you travel to Morocco, you must inform Vandàlic Van beforehand. COUNTRIES WHERE A GREEN CARD IS NOT COMPULSORY: ANDORRA, AUSTRIA, BELGIUM, BULGARIA, CZECH (REP.), CYPRUS, CROATIA, DENMARK, SLOVAKIA (REP. ), ESTONIA, FINLAND, FRANCE, GREAT BRITAIN, GREECE, HOLLAND, HUNGARY, IRELAND, ICELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NORWAY, POLAND, PORTUGAL, ROMANIA, SERBIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND – (Liechtenstein)
COUNTRIES WHERE THE PRESENTATION OF A GREEN CARD IS COMPULSORY:
ISRAEL, IRAN, RUSSIA, MOLDOVA, MOROCCO, ALBANIA, BOSNIA AND HERZEGOVINA, TUNISIA, TURKEY, BELARUS, FORMER YUGOSLAV REPUBLIC OF MACEDONIA, SERBIA AND MONTENEGRO AND UKRAINE. FOR THE REST OF THE COUNTRIES, INFORMATION SHOULD BE OBTAINED FROM THE CONSULATE OF EACH COUNTRY.
12. Have the vehicle properly parked and guarded when not in use and protect it from frost damage, hail or any other atmospheric phenomenon likely to cause significant damage.
13. It is expressly forbidden for the client to vary any technical characteristic of the vehicle, the keys, locks, equipment, tools and/or accessories of the vehicle, as well as to make any modification to its exterior and/or interior appearance, unless expressly authorised in writing by Vandàlic Van. In the event of infringement of this article, the customer will be responsible for all the costs of restoring the vehicle to its original state, and will also have to pay compensation for the immobilisation of the vehicle until it is completely repaired. In the event of loss of the keys or vehicle documentation, Vandàlic Van will charge the client the amount of 250€.
14. It is totally forbidden to put the vehicle on other means of transport such as boats, trains, planes or any other without the written consent of Vandàlic Van.
7.2. The vehicle must be looked after and treated properly, as well as closed properly. The technical standards and regulations governing its use must be observed. The condition of the vehicle must be checked at every refuelling, especially the water and oil level and the tyre pressure. The customer undertakes to regularly check that the rented camper van is in perfect condition for safe driving. If the vehicle is damaged as a result of overheating due to low engine oil or coolant levels, the customer will lose the entire deposit.
7.3. It is forbidden to smoke in all vehicles and to light candles inside them. The cleaning costs, derived from any non-compliance, will be paid by the customer. Likewise, the client will have to assume the expenses derived from the ventilation or the elimination of the smell of tobacco, including the losses generated by the impossibility of renting the vehicle for some time due to this reason.
7.4. If it is established that the provisions of the above paragraphs 7.1., 7.2. and 7.3. have been violated, the leaser may immediately terminate the rental contract, request the return of the vehicle and the customer will be obliged to pay the full price of the lease, as well as the costs listed in those paragraphs.
8. Behavior to follow in case of accident
8.1. In the event of accident, theft, fire or damage caused by game, the customer must immediately inform the police and Vandàlic Van by calling the telephone number of the rental centre (648.63.05.12), at the same time as the accident occurs. The client will be obliged to pay for any damage or loss caused by the failure or delay in communicating any of these events to Vandàlic Van.
8.2. Responsibility for the event will never be acknowledged or prejudged, except in the case of the “Friendly Declaration of Accidents”. The customer must obtain all the details of the opposing party and of the witnesses, which, together with the details of the accident, he will send to Vandàlic Van within the period indicated. Immediately notify the authorities of the accident if the opposing party is at fault. The accident report must be handed in duly completed and signed at the latest when the vehicle is returned to Vandàlic Van. The document must include the name, address and telephone numbers of the persons involved, their driving licence details, the details of the opposing party with the name of the Insurance Company and the policy number, the details of any witnesses and the number plates of the vehicles affected.
8.3. In the event of theft or robbery of the vehicle, it shall be reported to the competent authority immediately, and a copy of the report shall be sent to Vandàlic Van together with the keys of the vehicle within a maximum of 24 hours.
8.4. Even in the case of damage without any contrary, regardless of its seriousness, the customer must draw up a comprehensive written report for Vandàlic Van together with a sketch. If the customer does not draw up the report – no matter what the reason – and thus prevents the insurance company from paying for the damage, the customer is obliged to pay the corresponding amount in full.
8.5. Do not abandon the vehicle without taking adequate measures to protect and safeguard it. Contact, if necessary, the Roadside Assistance Company contracted with the Vandàlic Van Insurance Company.
8.6. In the event of failure by the client to comply with any of these measures, if applicable, Vandàlic Van may claim from the client any damages caused by the client’s negligence, including any loss of profit by Vandàlic Van during the time the vehicle is immobilised.
8.7. The economic value of the own damages caused to the camper (plate and interior) will vary according to whether they are of a light, medium, serious or very serious degree. For each one, the cost to be paid by the client will be the following: light grade damage, from 100 to 150 euros*; medium grade damage, from 150 to 200 euros*; serious grade damage, from 250 to 450* euros and very serious grade damage, from 450 to 900* euros, depending on the appraisal. *VAT NOT INCLUDED.
9. Camper van defects
9.1. Claims for damages by the customer on account of defects for which Vandàlic Van is not responsible are excluded.
9.2. When returning the vehicle, the customer must inform Vandàlic Van in writing of any defects that he has detected in the camper van or its equipment after the start of the rental period. Claims for damages in the event of defects indicated at a later date are excluded, unless such claims are based on a damage that is not obvious.
10. Repairs and exchange or replacement vehicle
10.1. The normal mechanical wear of the vehicle is assumed by Vandàlic Van. When the duration of the journey or the state of the roads so advise, the necessary maintenance operations shall be carried out at an official service of the chassis-engine brand.
10.2. The customer shall be obliged to stop the vehicle as soon as possible when any light that indicates an anomaly in the operation of the vehicle comes on, and shall contact Vandàlic Van or the Assistance Company arranged by Vandàlic Van and only the latter, and shall only contact an official service of the make of the chassis-engine, unless expressly authorised by Vandàlic Van.
10.3. The customer may order any repairs that are necessary to guarantee the safety of the vehicle during its operation and circulation during the rental period and that do not exceed 150 euros. To do so, it will only be necessary to have Vandàlic Van’s approval. The latter will assume the costs of the repair if the original invoices and the changed parts are handed over to him, provided that the customer is not responsible for the damage in accordance with section 11. Damage to tyres, rims, windows and glass of the vehicle during the rental period is excluded and will always and in any case be at the customer’s expense. Likewise, any breakdown and repairs due to defects in the floor, pavement or asphalt are the responsibility of the customer. In the event that the repair is greater than 150 euros, the provisions of section 10.5 will be applied
10.4. If such repairs are necessary for reasons attributable to Vandàlic Van and the customer does not undertake to remedy them, the customer must inform Vandàlic Van without delay of the defect in question and allow a reasonable period for its repair. Vandàlic Van shall not be liable for country-specific conditions (e.g. infrastructure) that lead to a delay in carrying out the repair.
10.5. In the event of any breakdown of the vehicle or of the elements of the passenger compartment, the customer must immediately inform Vandàlic Van, which will provide him with the appropriate instructions for the repair.
10.6. In the event that, through no fault of the customer, the camper van suffers serious damage, a breakdown that is expected to prevent the vehicle from being used for a period of time exceeding 48 hours or that has to be removed from circulation and the customer is within the territorial area of the Community of Catalonia, Vandàlic Van, if it is available to provide the customer with a replacement vehicle equivalent in number of seats or more within a maximum period of 48 hours, a cancellation of the contract is excluded and therefore the customer must accept the new vehicle, without any obligation on the part of Vandàlic Van to compensate the possible damages caused to the customer.
10.7. In the event that the customer is guilty, the camper van suffers serious damage or it is foreseen that the vehicle cannot be used for a long period of time or must be withdrawn from circulation, Vandàlic Van may refuse to offer a replacement vehicle. In this case, the customer is not entitled to cancel the contract and is obliged to pay the full rental price, plus any costs incurred. If Vandàlic Van chooses to make a replacement vehicle available to the customer, it may charge the customer for any costs incurred in doing so.
11. Responsibility of the lessee, full insurance
11.1 In accordance with the principles of the comprehensive insurance with excess, in the event of full or partial damage the customer must pay the maximum amount of the excess, according to the insurance package taken out, (600 euros with the BASIC insurance or 300 euros with the PLUS insurance), for the repair or replacement of parts, spare parts, labour to repair the damage, for each part of the claim considered by the Insurer’s expert. Vandàlic Van will accept payment of the difference if the cost of the damage exceeds the value of the deposit made for the exceptional cases not covered by the comprehensive insurance. If it is not possible to assess the damage immediately, the lessor will have 60 days to make the settlement and return the deposit if applicable or claim the difference between this and the cost of repair/replacement of the damage.
11.2. The client, under no circumstances, will be exempt from their civil, administrative, criminal or any other kind of liability that may be the result of an accident or fraudulent or negligent behavior.
11.3. The exemption of the responsibility indicated in section 11.1, will have no effect if the client omits any of the rules indicated in all points of clauses 7 and 8.
11.4. The exemption from liability in section 11.1 shall not apply if the customer has caused damage in a deliberate or negligent manner.
11.5. The customer shall also be liable in the event of intentional or negligent behaviour in the following cases:
If the customer does not respect the rules and regulations of the road traffic in force in the country where he is driving.
If the damage is due to reckless driving due to the effects of drugs or alcohol.
If the client or the driver, to whom Vandàlic Van has left the vehicle, flees in the event of an accident
If the customer, contrary to the obligation in section 8, does not notify the police in the event of an accident, except in the event that this infringement has not influenced the ascertainment of the reasons for the damage or the extent of the damage.
If the customer violates other obligations under Section 8, unless this violation has not influenced the ascertainment of the reasons for the damage or the extent of the damage
If the damage is due to a use prohibited in section 7.1.
If the damage is due to a breach of the obligation under subsection 7.2.
If the damage has been caused by an unauthorized driver, to whom the customer has left the vehicle.
If the damage was caused by disregarding the dimensions of the vehicle (height, width, length)
If the damage is due to a failure to comply with the provisions for additional load.
11.6. The customer shall be liable for all costs, fees, fines and penalties relating to the use of the vehicle, which are claimed from Vandàlic Van, unless they are due to causes attributable to the latter.
11.7 The Insurance Company considers an accident or claim report for each blow, breakage, failure, or damage to the vehicle. Therefore, the client will pay the maximum amount of the excess, according to the insurance package contracted, (600 euros with the BASIC insurance or 300 euros with the PLUS insurance), for each part.
Example: The vehicle, the insurance company, divides it into multiple parts. If 2 parts are affected in the accident, then 2 excesses of 300€ are paid if you have taken out the BASIC insurance package or 2 excesses of 150€ if you have taken out the PLUS insurance. In other words, one excess for each party.
11.8 The insurance does not cover the personal effects of the hirer and any accompanying persons.
11.9. In case of several clients and/or drivers, all of them will respond as joint debtors.
Below, we detail what services are covered by each insurance package:
|
|
BASIC INSURANCE |
INSURANCE PLUS |
|
Additional driver |
x |
Unlimited |
|
Franchise to be paid |
600€ |
300€ |
|
Price |
Free of charge |
20/night |
12. Responsibility of Vandàlic Van
12.1. Vandàlic Van delivers the vehicle in perfect condition, having carried out all the checks and maintenance necessary for its proper functioning. Vandàlic Van will not be responsible for mechanical failures or breakdowns due to normal use of the vehicle, nor will it be responsible to the client or the users of the vehicle for any expenses or damages that may be caused directly or indirectly as a consequence of such failures or breakdowns.
12.2. If, due to force majeure, fortuitous reasons or reasons beyond the control of Vandàlic Van, the vehicle cannot be delivered on the agreed date, this will not give the client any right to compensation, except for the return by Vandàlic Van to the client of the amount(s) paid up to that date by way of rental.
12.3. Vandàlic Van shall only be liable to a limited extent for foreseeable damage as set out in the contract, insofar as an obligation is breached whose fulfilment is of particular importance for achieving the object of the contract.
12.4. The lessee agrees that the camper van may have a locator so that the lessee may know its position in the event of a problem.
12.5. These “General Conditions of Rent” are binding on the parties from the initial moment of booking and are an integral part of the vehicle rental contract.
13. Security
13.1. The customer shall ensure that while the passengers are inside the vehicle there is ventilation from the outside, to avoid lack of oxygen. In the case of not complying with this point, the responsibility will be of the client.
13.2. The customer will make sure at all times to verify that the gas stoves are closed, as well as the gas stopcocks. In the case of not complying with this point, the responsibility will be of the client.
13.3. Passengers must always travel seated, with the safety belts correctly fastened.
13.4. The customer is responsible for the safety of the vehicle and passengers, therefore, must take the necessary safety measures to ensure the safety of passengers and the vehicle.
13.5. Vandàlic Van recommends that the vehicle is always in safe places, such as campsites with a good reputation. Likewise, at these campsites it is necessary for the client to take the necessary security measures to avoid accidents, robbery, theft and other types of incidents.
14. Protection of personal data
In compliance with the information duty provided in the Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the following information on the processing is provided
VANDÀLIC VAN, is responsible for the processing of the User’s personal data and informs you that these data will be processed in accordance with the following provisions and with the aim of maintaining a commercial relationship with the client. The operations envisaged to carry out the treatment are:
-Remission of commercial advertising communications by email, SMS, MMS, social communities or any other electronic or physical means, present or future, which makes it possible to carry out commercial communications. These communications will be carried out by Vandàlic Van and related to its products and services, or those of its collaborators or suppliers with whom it has reached a promotional agreement. In this case, third parties will never have access to the personal data.
-To carry out statistical studies.
-Process orders, requests or any other type of request made by the user through any of the forms of contact made available to them.
-Send the website’s newsletter.
Data conservation criteria: they will be kept for as long as there is a mutual interest in maintaining the purpose of the processing and when it is no longer necessary for that purpose, they will be deleted with appropriate security measures to ensure the pseudonymisation of the data or their total destruction.
Communication of the data: The data shall not be communicated to third parties unless legally obliged to do so.
Rights of the User:
-Right to withdraw consent at any time
-Right of access, rectification, portability and deletion of their data and to limit or oppose their processing.
-Right to lodge a complaint with the supervisory authority (agpd.es) if he or she considers that the processing is not in accordance with the regulations in force.
Contact details to exercise your rights:
Postal address: VANDÀLIC VAN, C. Mallorca, 528, 1-2, 08026 Barcelona
(BARCELONA). Email: info@vandàlicvan.com
15. Jurisdiction
In case of litigation derived or related to any of the acts related to the reservation or the rental contract of the camper van, it is agreed that the jurisdiction is that of the Courts and Tribunals of the city of Barcelona (Spain). In the case of possible discrepancy between the Spanish/Catalan/English versions of these general conditions, the Catalan version will prevail.
